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Help for Utility Bills and Utility Access

Sunday April 5, 2020 | Donate, Featured, Paying Bills

>> NOTE: Most utilities are warning about phone scams threatening disconnection and demanding payment. Please call the utility directly! See COVID-19 Scam Alerts for more information. <<

Do I have to pay my utility bill? How can I get relief?

UHelp and Project Share Partner with Spokane City: COVID Utility Bill Support

Need help with utility bills in the Spokane area?

  • Project Share and UHelp, two important local programs supported by public donations that provide assistance with utility bills, have teamed up to assist community members facing hardship because of COVID-19. Project Share is a project of SNAP WA.

Want to help your neighbors make ends meet?

  • Please provide a donation in any amount over the next six weeks. For every dollar you give to help people with their utility bills, the City of Spokane and Avista Utilities will each match it. That means for every $1 donated, $2 more will go to support our community. PLEASE DONATE HERE.

Regional Public Utilities Customer Assistance Round-up

On March 18, Governor Inslee called upon all public utilities to suspend disconnection tariffs for nonpayment, waive late fees or offer customers payment plans,  and expand bill assistance programs for customers who are economically impacted by this emergency. Below are links to most of the regional electric and water utilities.  Most – but not all – are offering customers experiencing COVID-19 hardship waivers of disconnection and late fees and refer them to their standing discount programs. Some also refer to deferred payments and payment arrangements but most do not offer specific information other than the recommendation that customers call customer service. Several are supporting charitable assistance funds. Offices are closed but customer service is operating across the State.

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